Privacy Statement

At DFE Pharma, we feel responsible to protect the personal data of our customers and business partners and to safeguard your privacy. We believe in the importance of keeping our services transparent, personal and reliable. We invite you to familiarize yourself with this Privacy statement, which we developed to inform you about the way we collect, use and protect your information.

1 About This Privacy Statement

This Privacy statement describes the collection and use of your personal information by DFE Pharma in Europe. It applies whenever one of our websites, mobile apps, social media pages or hardcopy forms redirects you to this statement on This Privacy statement does not apply to the use of your personal information by websites that are not operated by DFE Pharma.

This Privacy statement may change when prompted by new developments. DFE Pharma advises you to read this Privacy statement regularly in order to stay up to date on any changes. In case of major changes, we endeavour to inform you pro-actively.

This Privacy statement was last updated on 25th May 2018.

2 How We Use Your Information

The following topics describe how we are using your personal information. Also take a moment to read the MORE INFORMATION section below to find out about: Sharing and receiving your information with others

  • Storing your information
  • Using your information to improve our products and services
  • Your privacy rights

2.1 Contacting DFE Pharma

If you contact DFE Pharma by email, social media or by completing an online form, we register your query in our database. We also register your name, address, telephone number, email address and all other personal data provided by you.

We only use the data to respond to you, handling your complaints and, after removing all items that relate to you, for improving our products and services.

Your personal data will only be retained for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.

2.2 Ordering Samples Online

If you choose to request samples on our website, we use your information to conclude your order, to ship the products and to contact you in relation to your
order. We register your contact details, such as name, address and e-mail address.

2.3 Visiting Our Websites & Using Our Apps

When you are using our website or apps, we collect technical information about your device and your interaction with our website and apps.

We collect information such as:

  • The IP address of your device
  • Information on the operating system and browser of your device
  • Your interaction with our websites and apps


We use cookies to collect the information. Cookies are small data files that are created on the device you use to visit our website. Cookies prevent you from repeatedly providing your data, specifying your choices or putting products in your shopping basket. For further information, please visit our cookie policy.

Geolocation / GPS

We also use your geolocation in some of our apps, but only when you have enabled this. We use your device’s GPS signal to push certain content to your device, such as a movie or website links when you’re near a specific location or in a geographic location. We do not store your historical locations.

2.4 Interaction Via Social Media

The DFE Pharma website may contain functionality to enable visitors to share information via social media, including LinkedIn. These social media may collect and use information about your usage of the DFE Pharma website. Personal and sensitive data that you share via social media may be used by other users of that social media platform and this interaction is governed by the privacy policies of the respective social media. DFE Pharma does not have any influence over those social media, nor is it responsible for them.

3 MORE INFORMATION – How We Use Your Information

3.1 Sharing & Receiving Your Information With Others

Which other parties have access to your information?

DFE Pharma does not sell your information to others, but we make personal information available to partners that work with us to provide products and services, or that help us market to customers. Whether your information is provided to these partners depends on the nature of your interaction with us:

  • Email marketing partners, call or e-mail
  • Order fulfilment partners, to ship products to you and send you updates on the delivery
  • Media agencies, to manage our website and apps and to display advertisements on the internet
  • Analytics platforms, to track the usage of our websites and apps

Our partners only use your information under our instructions (with the exception of social media, which is out of our control). We take measures to ensure that your information is used only for the purposes described in this Privacy statement. Personal data will only be provided to supervisory bodies, fiscal authorities and/or investigating authorities if DFE Pharma is obliged to do so by law.

From which other parties do we receive your information?

DFE Pharma does not collect your personal information from others without you knowing about it first. If we receive information from others, we always ensure that we have your consent for receiving and using the information.

3.2 Storing Your Information

We use various systems and databases to store your personal information. Some are managed by DFE Pharma and others by our partners (see 3.1 above). Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to the applicable standards for information protection. Most personal information is stored within the European Union. If personal information is passed on to recipients in countries outside the European Union, we will take additional measures to protect your information.

3.3 Using Your Information to Improve Our Products and Services

DFE Pharma uses the information you provide to us to measure, analyse and improve our:

  • Products, based on your feedback
  • Websites and apps, based on your use

Your information will be anonymised before it is used. We are not interested in individual information but rather in trends and aggregated data.

3.4 Your Privacy Rights

Requests for access, correction and removal of your data

If you want to know what information we store about you, just ask and we will send you an overview of your personal information. No costs will be charged. If the personal information turns out to be inaccurate—or in case it appears to be stored in violation of data protection laws—we will correct it. You always have the right to have your personal data deleted. If you have an account on our websites or apps, you can also update your information yourself.

Requests to stop using your personal data

You can also ask us not to use your personal data anymore or to stop using it in a particular way, like for building profiles or sharing it with social media platforms (see 3.4 above). If you have given consent for the use of your personal data, you can withdraw that consent.

Questions and complaints

If you have a question about this Privacy statement, please send an email to
If you have a complaint about the way we use your personal data or how we respond to your requests and questions related to privacy, you may contact us or also send a complaint to your national Data Protection Authority.

How to contact us and how we respond to your request

Requests can be made by contacting us via We may decline requests if we cannot verify your identity, your request is unreasonable or unspecific or in case your request jeopardizes the privacy of others. We will reply to you within four weeks.